Anti-Spam Policy for the delivery service

Prohibited Content and Industries

You may not use or any other Lightmeter Ltd service to promote anything illegal or to harass somebody.

You may not use to send email campaigns that link to or display nudity, obscene content, gambling related content, pharmaceutical related content, illegal software, viruses, or to distribute any other content that we deem inappropriate.

Bandwidth issues

The only type of communications that may be sent using Lightmeter networks are sales communications to third parties, and notification communications for internal purposes within your organsation.

We may limit the number of messages that can be sent from your account for technical or deliverability reasons, eg to make the most efficient use of network resources, or to increase the chance of acceptance by the recipient. If your account indicates a breach of the Terms of Service, your ability to send messages or the volume allowed may be restricted.

Human Review & Approval

To protect the reputation of and that of our clients, we screen email messages for indicators of potential problems such as suspicious content in the subject or content of the message, bounce reports, and number of unsubscribe requests.

Screening is most active for new account holders. If we encounter activity that we deem inappropriate, we will suspend your account and ask you for an explanation. If you can provide an acceptable explanation, we will re-activate your account.

Feedback Loops with ISPs

When a recipient clicks the “this is spam” button (or similar) in their email application, a FeedbackLoop (FBL) report may be sent to us. In such cases we prevent further messages from your account to the reporter’s address, and track other complaints about that set of messages. If the number of complaints per campaign exceeds a certain threshold, we take appropriate action (which can lead to closing down your account).

Reporting Abuse

If you know of or suspect any users of violating this anti-spam policy, please let us know by reporting to abuse at lightmeter dot io.